Roadhouse aftercare

To give you long-term reassurance, our homes are covered by a 10-year structural warranty, in addition to our own 2-year warranty. We also build in accordance with building industry standards, to ensure you have a quality home you can rely on for many years to come.

Consumer Code for New Homes

Your guide to the requirements your home builder must meet and the protection available to you throughout the process of buying a new-build home.

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Complaints Procedure

Your first point of contact should be sent via email to our head of Sales and Marketing: enquiries@roadhousehomes.co.uk. We will provide a written acknowledgement of the complaint within five working days.

You will then receive a more detailed response within 20 working days.

If the complaint becomes a dispute this can be referred to the Independent Dispute Resolution Scheme or the Home Warranty Body (or both) as appropriate:

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If you do not receive any response within 20 working days of the complaint being made.

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If you cannot reach an amicable resolution to the complaint with us within 56 calendar days of the complaint being made and no later than 12 months after our final response.

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If the defective, faulty or incomplete works or issues arising are not resolved within timescales agreed between us.